FAQ

CAN YOU CREATE CUSTOMIZED ARTWORK FOR USE ON MERCHANDISE FOR CHARITIES, COMPANIES AND EVENTS?

  • Absolutely!  We design strategic and unique custom artwork for t-shirts and other merchandise for impactful gift-giving.  Do you have an event that requires fundraising? Or a company who needs merchandise that goes beyond the ordinary?  Take a look at our Art-i-Facts in the Info + Art tab for just a few of the designs we've done for others.  Drop us an email and let’s discuss how we can help bring visibility and success to your fund-raising or company merchandise needs.

DO YOU OFFER CORPORATE & EVENT GIFTS?

  • Yes.  We work with charities, corporations and events to bring you custom products or provide you with quantity purchases.  Get in touch:  bigheartgivinginfo@gmail.com

 WHO DO YOU DONATE TO?

  • We are proud to donate a portion of net profits to a variety of charities who are doing great things on this planet for animals, nature and people.  We make careful choices and decisions about where the money goes to best maximize the impact necessary for good giving!  Rhinos, elephants, gorillas, lions, communities, oceans, women & children are just a few of the causes that are close to our heart.  We are always adding more! 

    CAN YOU MAKE A DONATION TO MY EVENT?

    • We’d love to hear from you about your fund-raising goals.  Let’s chat about how we can help you.  Our products are designed to benefit your benefit!  bigheartgivinginfo@gmail.com

    DO YOU WORK WITH CHARITIES/NGO’S?  SPONSORSHIP REQUESTS.

      On a case by case basis, Big Heart Giving will review sponsorship requests. Charitable organizations requesting partnership must demonstrate the following:

    • A clear mission and vision statement.
    • A registered charity number in your country.  We will need proof and review.
    • Ability to identify and communicate critical need for funds related to animals, nature and communities.
    • Ability to demonstrate appropriate and transparent use of fund-raising proceeds.
    • Stable and responsible organizational and leadership structure, including access to organization leadership.
    • Strong social, marketing and communication skills, teams and leaders.
    • Strong social following and willingness to collaborate to utilize skills to maximize fund-raising potential.
    • Alignment of core values.
    • Our team meets periodically to discuss requests and we’ll be in touch within 30-60 days.
    • bigheartgivinginfo@gmail.com

    WHAT IS A UNIQUE CHARITY CODE AT THE CHECKOUT?

    • If there's a specific cause or charity that has sent you a link with their "unique charity code", this is where you put it.  A portion of your purchase will be donated to that charity/cause.  If you've received more than one from various charities, simply write it in the "notes to seller" and we will make sure your donation gets to the right home.  

    WHAT IF MY FAVORITE CHARITY IS NOT ONE OF YOUR PARTNERS YET AND I DON'T HAVE A SPECIFIC CHARITY CODE?

    • When an order comes in that does not have a unique charity code attached, we will choose a charity of our choice and allocate those funds to it.  You can be sure we have chosen a very good charity to connect with and share the kindness!

    DO YOU WORK WITH ORGANIZATIONS OTHER THAN CHARITIES?

    • Absolutely!  Besides donating a portion of our profits to charities, we help businesses, corporations, events, and initiatives of all kinds meet their desired fund-raising and client/customer merchandise goals.  We are artists and jewellery designers at heart!
    • We know what’s on point, and collaborate with you to stylize your very own jewellery & accessories.

     CAN I BUY YOUR PRODUCTS/GIFTS IN STORES?

    • Nope!  That's what makes us special.  THIS is the ONLY place you'll find these unique products that are made from our hearts and hands!  

    WHAT ABOUT RETURNS?

    • A percentage of profits go to help charities that rely on big hearts and kind intentions, therefore, returns are not permitted.  Please take the time to order sizes correctly, and even going up in sizes if you like a roomier fit for future clothing we will be offering.  And for both giving and receiving jewellery and accessories, we have made them adjustable to fit most people or offered different sizes, so returns are not necessary nor permitted for sanitary reasons.  If you're experiencing a defect, reach out to us and let's see how we can resolve this!

    SHIPPING ALL PRODUCTS AT ONCE?

    • Not all items will ship from the same location, so you may receive your packages at different times.  Your patience while the entire order is filled is appreciated!  

    SHIPPING COSTS?

    • I know...no one likes the shipping costs.  Neither do we.  We have incurred our own shipping costs to bring products to our shipping studio and we try to give a fair assessment to shipping costs going out the door to you.  If you are ordering a large amount of products, please contact us prior to order and let's see if there's a more economical carrier or courier to deliver these.  
    • We use tier-based flat rate shipping based on the amount ordered.  The shipping amount and taxes will appear at checkout.  If you are placing a very large order with multiple items ($450+) you may qualify for free shipping. 
    • With flat rate shipping,, because it's tiered on a dollar amount, we find our customers like to combine orders with family and friends to stretch the shipping dollars.  
    • Alternately, please contact us prior to your order and we will find the most economical solution for your order and shipping needs.